Privacy policy

Last updated: February 23, 2026


At Stone Lab, discretion and integrity are at the heart of everything we do. Just as we carefully curate each crystal, we handle your personal information with the same level of respect, intention, and care.


This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

 

1. Information We Collect

To provide a seamless and elevated shopping experience, we may collect the following:

  • Full name

  • Shipping address

  • Email address

  • Phone number

  • Website interaction data (via cookies)

This information allows us to ensure smooth order fulfillment and refined customer service.

 

2. How We Use Your Information

Your information is used exclusively to:

  • Confirm and process your order

  • Coordinate delivery (Cash on Delivery)

  • Communicate order updates

  • Provide personalized customer care

  • Enhance your experience on our website

  • Send curated communications (only if you opt in)

Stone Lab does not sell, rent, or distribute your personal data to third parties for profit.

 

3. Cash on Delivery

Stone Lab operates exclusively on a Cash on Delivery (COD) model.

We do not collect, process, or store any credit card or online payment information on our website.

 

4. Cookies & Experience Optimization

Our website uses cookies and analytics tools to:

  • Improve site functionality

  • Refine user experience

  • Understand visitor behavior

  • Optimize marketing efforts

You may disable cookies through your browser settings at any time.

 

5. Trusted Third Parties

To operate efficiently, we may share limited necessary information with trusted partners, including:

  • Delivery service providers

  • Shopify (website hosting platform)

These partners are granted access strictly for operational purposes and are expected to handle your data responsibly.

 

6. Data Retention & Your Rights

We retain order information for business records unless a deletion request is made.

You may request to:

  • Access your personal information

  • Correct inaccurate details

  • Request deletion of your data

Please contact us at +961 71 811 328

 

7. Final Sale Policy

In alignment with our commitment to quality, hygiene, and product integrity:

All purchases made through Stone Lab are final.

We do not accept returns or exchanges.

We encourage clients to review product descriptions carefully and reach out with any questions prior to placing an order.

Each piece is carefully curated and prepared specifically for you.

 

8. Policy Updates

Stone Lab reserves the right to update this Privacy Policy when necessary. Any changes will be reflected on this page.

 

9. Contact

For inquiries regarding this Privacy Policy:

Stone Lab

+961 71 811 328.